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Case Attributes Code Table

This code table populates drop-down lists that can be found in the designated snap-ins of the following session types:

Session Snap-In List
Case Attributes Case Attribute

Finding the Case Attributes Code Table

  1. Open the Admin landing page.
  2. Navigate to Cases > Case Setup.

    The Case Attributes code table will be displayed in the Case Attributes snap-in.

Tip: To access this code table through the Code Tables master list in the General Configuration group, click ctblCaseAttributes.

Creating Case Attributes Codes

  1. Add a new record.
  2. Select or type all required and relevant data for each available field. Some fields may be required while others are not.

    • Code: Type a brief, unique code used to reference the corresponding item description.
    • Description: Type a description that the user will view in the lists populated by this code table.
    • Alert: Select the check box to set up an alert pop-up box when the case is opened to alert the user that the record has been flagged.
    • Notes: Type any related notes in this free-text field.
    • Activation Date: Type or select the date from which the code will be in use.
    • Expiration Date: Type or select the date upon which the code will become inactive.
  3. Save the session.